Return and refund policy

Before requesting shipping.

To avoid inconveniences with our shipments, please make sure to check the shipping address very carefully before uploading it to our site.

In the event that the carrier returns your purchase to us due to an error in the shipping address, for lack of details in it or simply because you did not pick up your package at the post office, we will try to contact you to resolve the situation. Keep in mind that if you want us to try to send your order again, you must bear the shipping costs due to your mistake.

Carrier mistakes

In cases where the carrier makes a mistake, we will coordinate with the carrier to resend your order at no additional cost, but not before reviewing the following points:

1. Confirm availability of the work of art and that the payment was made.
2. Confirm if you want us to send it again.
3. Confirm the address.

Returns made by the customer

No returns are made if the product has arrived in good condition, all the information on the artwork is presented at the time of purchase. Therefore returning the work has been a decision of the client and we do not assume additional costs.

Return for Defective Item

If a defective product passes our quality control or is damaged in shipment, we will take responsibility and offer a restoration or replacement for other work. To know if the product is going to be restored or replaced, the client must contact Judith Ferlini Art Studio directly via email and approve the most convenient option, according to our recommendation.

It would qualify as defective only in the event that it does not match the description and photos on the website or if it has some significant physical damage, for example that the art or product purchased has another size or that any of its parts have become detached or broken during transportation.

In case of damaged items

If damaged items, as customers must make sure the following steps:

• Send Via email photographs of the article in question and your packing list.
• As a customer, you must notify us of the defect or damage to the product or art within no more than 5 days after receiving the order. Otherwise, claims for damages are not accepted.

Reasons for non-return..

If once you receive your product you decide that you do not like it, keep in mind that we do not accept returns for this reason.

Items lost during shipping

Your order includes a tracking number, check it. If you see little or no change to your tracking over a long period of time, it was most likely lost during shipping.

This is what you should do in this case:

• Check that you have given us the correct shipping address.
• Contact the post office to track your package or to receive an explanation of the status of the shipment and the date it is expected to arrive.
• If the address was correct and the post office could not locate it, you must notify us (you have a maximum of 7 days from the initial date proposed for the arrival of the package or product)
• If it was really lost by the transport company, it will be given a refund or it will be replaced by another work of art as an agreement between the customer and us.

Please note that we cannot bear the costs of shipping a new product if the tracking information indicates that the package has been delivered but the customer thinks that it has not been received.

International Orders when your order has an international tracking number but appears to be lost.

Once the order reaches the destination country, please check its status with the same tracking number on the website of the local Post Office company.. 

For international shipments, the shipping time will be extended to 1 full month (31 days), but take into consideration that the package may arrive much earlier. 

If the address is correct but the shipment process is taking longer than usual, we recommend that you contact your local post office to see if your order is there. We also recommend you to ask your neighbors if the carrier dropped the package at their address (it happens).